Products will be available and if ordered will be received within 2 weeks of ordering.
Once you have received your product you have 24hrs to report any quality issues. Elizabeth May Photography will then arrange replacement products with the vendor which can take up to 3 weeks. If issues are not reported within 24 hours they may not be replaced.
Elizabeth May Photography has comprehensive public liability insurance, in the unlikely event of an accident or injury within the studio, EM Photography will only accept responsibility if this is due to their negligence. If clients cause damage to any photography equipment in the studio due to negligence, you will be liable to pay for replacement or repair.
Clients are fully responsible for themselves and their children during the session.
If Elizabeth May Photography cannot fulfil this contract due to fire or other causality, or beyond the control of the photographer, or due to the photographer’s illness or emergency, then the photographer shall return any deposit or sitting fee to the client but shall have no further liability with respect to the contract.
Loss of images
In the highly unlikely event images are lost before being delivered to clients, this could be caused for example by a corrupt memory card or an extreme circumstance like a fire, Elizabeth May Photography will offer a re shoot of the session as soon as possible. EM Photography will ensure they format memory cards, keep virus software up to date and reduce the risk of this happening.
If after the session you lose your images, replacement images are not guaranteed. If EM Photography still has the files, there will be a cost of £25 for EM Photography to resend, this is payable before any files are resent. They will be provided by digital download and this fee is applicable each time replacements are requested.
The client is aware if they choose to print their images through a personal chosen lab that the quality of the end result print of the digital files delivered is not under the control of the photographer, and frees Elizabeth May Photography from any liability for any potential claims whatsoever based upon discolouration in the end result.
Elizabeth May Photography retains the copyright on all images. Under no circumstances, can a client use these images for profit, commercial endeavours, professional display, or in competitions.
Clients have full printing rights for the images and are actively encouraged to share digital images on social media, however images must not be altered in any way including applying filters, rotating images or excessive cropping.